Contact Us
Member Services

Fidelis Care members can contact us 24 hours a day, 7 days a week through our toll-free telephone number: 1-888-FIDELIS (1-888-343-3547).

If you wish to write to our Member Services Department, you can send a letter to:

Member Services Department
Fidelis Care New York
95-25 Queens Boulevard
Rego Park, NY 11374

Business Hours

Though our Member Services Department is available 24 hours a day, 7 days a week, Fidelis Care's normal business hours are between 8:30 a.m. and 6:00 p.m.

You may contact us by calling 1-888-FIDELIS (1-888-343-3547).

You can also fax information to: 718-896-6832.

Office Locations

Greater Metropolitan Office
95-25 Queens Blvd.
Rego Park, NY 11374
(718) 896-6500
Western Office
40 John Glenn Dr.
Amherst, NY 14228
(716) 564-3630
Northeast Office
8 Southwoods Blvd.
Albany, NY 12211
(518) 427-0481
Central Office
5010 Campuswood Dr.
East Syracuse, NY 13057
(315) 437-1835

Satellite Offices

Rochester Office
1250 Pittsford-Victor Rd.
Building 200, Suite 170
Pittsford, NY 14534
(585) 383-8104
Mid-Hudson Office
25 Market St.
Poughkeepsie, NY 12601
(845) 483-1295
Suffern Office
400 Rella Boulevard
Suffern, NY 10901
(800) 688-7422
 

Communications Contacts

  • Darla Shattenkirk
    Assistant Vice President, Corporate Communications and Advertising
    (518) 445-3918
Online Contact Form
 
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